privacy policy
last updated: november 2, 2025
welcome to unsora ("we," "us," or "our"). this privacy policy describes how we collect, use, and protect your personal information when you use our website https://tryunsora.com, our application, and related services (collectively, the "service").
1. information we collect
we collect information in the following ways:
1.1. information you provide
when you:
- create an account, we collect your name, email address, and password.
- purchase a subscription, we collect billing details (via our payment processor).
- upload videos for processing, we collect and temporarily store those files to complete your request.
- contact us (e.g., at support@tryunsora.com), we collect your message and contact details.
1.2. automatically collected information
when you visit our site, we automatically collect:
- device and browser information
- ip address and geolocation (approximate region)
- log data (pages visited, time spent, referral links)
- cookies and analytics identifiers (for website performance and fraud prevention)
1.3. third-party data
if you sign in with google or another identity provider, we may receive basic profile information such as your name, email, and avatar, depending on your authorization.
2. how we use your information
we use collected information to:
- provide, operate, and improve the unsora service
- process uploaded videos (watermark removal, upscaling, compression)
- manage billing and subscriptions
- send transactional or promotional communications (you can opt out anytime)
- detect, prevent, and address fraud or technical issues
- comply with legal obligations
we do not sell or rent your personal data.
3. data retention
- uploaded videos are automatically deleted from our servers within 24 hours after processing.
- account data (name, email, subscription info) is retained while your account is active or as required by law.
- you may request deletion of your account and data at any time by contacting support@tryunsora.com.
4. data sharing and disclosure
we may share limited information with:
- service providers (e.g., cloud storage, analytics, payment processors) who help us operate unsora.
- legal authorities when required by law or to protect our rights.
we ensure that third-party partners adhere to strong privacy and security standards.
5. cookies and analytics
unsora uses cookies and analytics tools (such as google analytics) to measure performance and improve the service. you can disable cookies in your browser settings, but some features may not function correctly.
6. security
we implement industry-standard measures (encryption, firewalls, secure connections) to protect your information. no online service is completely secure, but we strive to safeguard all personal and uploaded data against unauthorized access, loss, or misuse.
7. your rights
depending on your location, you may have rights to:
- access or correct your personal information
- request deletion ("right to be forgotten")
- restrict or object to processing
- data portability
you can exercise these rights by emailing support@tryunsora.com.
8. international data transfers
unsora operates globally. if you access our service from outside the united states, your data may be transferred to servers located in the u.s. or other jurisdictions with different data-protection laws. we use standard contractual clauses and equivalent safeguards for international transfers.
9. children's privacy
our service is not directed to individuals under 13 (or the applicable age of consent in your jurisdiction). we do not knowingly collect information from children. if we discover that a child's information has been collected, we will delete it promptly.
10. changes to this policy
we may update this privacy policy from time to time. any changes will be posted on this page with a new "last updated" date. material changes may also be communicated via email.
11. contact us
if you have any questions or requests related to this privacy policy, please contact us:
🏢 suite 201, 651n broad st., middletown, delaware 19709, usa