UNSORA AI - Transform Your Videos

welcome to unsora ("we," "us," or "our"). this privacy policy explains how we collect, use, disclose, and protect information when you use https://tryunsora.com, our application, and related services (collectively, the "service").

1. information we collect

1.1 information you provide

we collect information you provide directly, including when you:

create an account: name, email address, password (stored in hashed form).
purchase a subscription: billing details and transaction metadata (payment card data is handled by our payment processor and is not stored by us).
upload or create content for processing or scheduling: videos, images, captions, titles, thumbnails, and related content you submit to the service.
contact support: your message, contact details, and any files you share with us.

1.2 information collected automatically

when you use the service, we may automatically collect:

device and browser information
ip address and approximate location (region/city)
log and usage data (pages visited, actions taken, timestamps, referral urls)
cookie identifiers and similar technologies for functionality, analytics, and fraud prevention

1.3 information from third parties (identity & integrations)

if you sign in using google or another identity provider, we may receive basic profile information (e.g., name, email, avatar) depending on your settings and authorization.

if you connect social/media platforms (e.g., youtube/google, tiktok, meta), we may receive information from those platforms that you authorize via oauth or similar mechanisms, such as:

account/channel/page identifiers (e.g., channel id, page id)
basic profile data (e.g., display name, avatar)
access tokens and refresh tokens (stored securely)
posting permissions/scopes you grant
content and metadata needed to schedule/publish posts you request
limited performance/analytics data if you enable it (e.g., basic metrics)

important: we do not ask for or store your platform passwords. connections are handled through the platform's authorization flow (oauth) where available.

2. how we use information

we use information to:

provide, operate, maintain, and improve the service
authenticate you and secure your account
process your uploaded content (e.g., editing/enhancement features you request)
enable publishing and scheduling to connected platforms at your direction
display content status, posting history, and (if enabled) basic analytics
process payments, subscriptions, refunds, and prevent payment fraud
communicate with you about your account, transactions, product updates, and support
monitor, prevent, and address security issues, abuse, and policy violations
comply with legal obligations and enforce our agreements

we do not sell your personal data.

3. authorized content and acceptable use (platform + compliance)

unsora is designed to help users work with content they are authorized to use.

you should only upload, process, or schedule content that you own or have permission/license to use and modify.
we may use automated systems and limited internal review (where necessary) to detect abuse, fraud, or violations of our policies or law.
if we reasonably believe the service is being used for infringement, fraud, or illegal activity, we may suspend processing, disable platform connections, or restrict accounts, and we may preserve information as required for compliance, dispute handling, or legal process.

4. platform integrations (youtube/google, tiktok, meta)

4.1 what we do with platform data

when you connect a platform, we use the data you authorize only to provide features you request—such as:

connecting your account
scheduling and publishing posts/content
showing publishing status/errors
showing limited analytics you choose to view

4.2 google/youtube api data (limited use)

unsora's use and transfer of information received from google apis will adhere to the google api services user data policy, including the limited use requirements.

in practice, this means we do not use google/youtube data to build advertising profiles, sell it, or use it for unrelated purposes.

4.3 tiktok and meta platform data

we access and use tiktok/meta data only as authorized by you and only to provide service functionality (e.g., account connection, scheduling, publishing, and related reporting). we do not sell platform data or use it for purposes unrelated to providing the service.

4.4 disconnecting and revoking access

you can disconnect a platform at any time within the service (where available). you can also revoke access from within the platform's security settings (e.g., "connected apps"). after revocation, our access will stop, though we may retain limited records as described in data retention below.

5. data sharing and disclosure

we share information only as needed to run the service, comply with law, and protect users and unsora.

5.1 service providers (processors)

we may share information with vendors that process data on our behalf, such as:

payment processing (e.g., stripe)
cloud hosting, storage, and content delivery
customer support and email delivery
analytics and error monitoring
security and fraud prevention tools

these providers are authorized to use information only to provide services to us (and must protect it).

5.2 platform publishing at your direction

if you connect youtube/google, tiktok, or meta, we will transmit the content and metadata you provide to those platforms to publish/schedule posts as you request.

5.3 legal and safety

we may disclose information if we believe it is reasonably necessary to:

comply with law, legal process, or lawful requests
protect rights, safety, and security of unsora, our users, or others
prevent fraud, abuse, or security incidents
enforce our agreements and policies

5.4 business transfers

if we're involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction (subject to standard confidentiality protections).

6. data retention

we keep information only as long as necessary to provide the service and for legitimate business and legal purposes.

uploaded media for processing: deleted automatically within 24 hours after processing (unless you store it in your workspace or schedule it for later publishing).
scheduled/publishing content: retained until it is published (or you delete/cancel it), plus a limited period for logs, troubleshooting, and dispute handling.
platform tokens (oauth): retained while the integration is active; deleted or invalidated after you disconnect/revoke, subject to limited retention for security, auditing, and compliance.
account data: retained while your account is active and as needed for legal obligations (e.g., tax/accounting), dispute resolution, and enforcement.
logs and security records: retained for a limited period to maintain security, prevent fraud, and ensure reliability.

you may request deletion of your account by contacting support@tryunsora.com. note that we may retain certain records when required by law or for legitimate business purposes (e.g., transaction records, fraud prevention).

7. cookies and analytics

we use cookies and similar technologies to:

keep you signed in and enable core functionality
understand usage and improve performance
detect fraud and secure the service

you can control cookies via your browser settings. disabling cookies may affect functionality.

8. security

we use administrative, technical, and organizational measures designed to protect information, including:

encryption in transit (tls)
access controls and least-privilege practices
monitoring for suspicious activity

no system is 100% secure, but we work to protect your data against unauthorized access, alteration, or disclosure.

9. your choices and rights

depending on where you live, you may have rights to:

access, correct, or delete personal information
object to or restrict certain processing
data portability (where applicable)
withdraw consent (where processing is based on consent)

to exercise rights, contact support@tryunsora.com. we may need to verify your identity before fulfilling requests.

10. international data transfers

if you access the service from outside the united states, your information may be processed in the u.s. or other locations where our providers operate. we use appropriate safeguards for international transfers where required.

11. children's privacy

the service is not directed to children under 13 (or the applicable age of digital consent in your jurisdiction). we do not knowingly collect information from children. if we learn we have collected such information, we will delete it.

12. changes to this policy

we may update this privacy policy from time to time. we will post updates here and revise the "last updated" date. if changes are material, we may provide additional notice (e.g., email or in-app notice).

13. contact us

if you have questions or requests about this privacy policy, contact:

email: support@tryunsora.com

address: suite 201, 651 n broad st., middletown, delaware 19709, usa