terms & conditions
last updated: november 2, 2025
welcome to unsora ("we," "us," "our"). by using our website https://tryunsora.com and services (collectively, the "service"), you agree to be bound by these terms and conditions ("terms"). if you do not agree, do not use unsora.
1. overview
unsora is a cloud-based platform that helps users remove watermarks and upscale sora-generated videos. we provide this service through our web application and related tools, subject to your compliance with these terms.
2. eligibility
to use unsora, you must:
- be at least 18 years old or have legal parental consent.
- provide accurate registration details (email, payment info).
- use the service in compliance with all applicable laws.
we reserve the right to refuse or terminate access if we suspect misuse, fraud, or illegal activity.
3. account registration
when you create an account, you must:
- provide a valid email address and secure password.
- maintain confidentiality of your credentials.
- accept responsibility for all actions under your account.
if you believe your account has been compromised, contact us immediately at support@tryunsora.com.
4. subscriptions & payments
4.1. plans
we offer paid subscription plans (e.g., basic and pro) with credits for video processing.
4.2. billing
payments are processed securely by our third-party provider (e.g., stripe). you authorize recurring charges for your chosen plan until you cancel.
4.3. refunds
For Basic and Pro users, we offer a 100% refund if you've used less than 20% of your monthly credits. In case you used more than 20% of your credit, you won't receive any refund, as it costs us considerable computing resources to run this service. email support@tryunsora.com within 30 days of purchase to request a refund.
5. acceptable use policy
you agree not to:
- upload or process videos containing illegal, pornographic, copyrighted, or harmful content.
- use unsora to infringe on intellectual property rights.
- attempt to reverse engineer, copy, or resell the service.
- overload or abuse the service or interfere with others' use.
violation may result in immediate suspension or termination of your account.
6. processing and storage
- uploaded videos are temporarily stored for processing and deleted within 24 hours.
- you retain ownership of your videos.
- by uploading, you grant unsora a limited, temporary license to process your videos solely to deliver the service.
7. intellectual property
- all content, code, and trademarks on the unsora website are owned or licensed by unsora. you may not copy, modify, or redistribute them without our permission.
- you retain ownership of your uploaded content; we claim no rights to your videos beyond temporary processing.
8. termination
we may suspend or terminate your account:
- for violating these terms;
- for fraudulent, abusive, or illegal activity;
- or for any reason with notice.
you may terminate your account anytime via your dashboard or by emailing support@tryunsora.com.
9. disclaimers
- the service is provided "as is" and "as available."
- we make no guarantees regarding accuracy, reliability, or uptime.
- we are not liable for any data loss, video corruption, or third-party service issues.
- your use of unsora is at your own risk.
10. limitation of liability
to the maximum extent permitted by law:
- unsora and its affiliates are not liable for indirect, incidental, or consequential damages.
- our total liability shall not exceed the total fees you paid to us in the past 3 months.
11. indemnification
you agree to indemnify and hold unsora harmless from any claims, damages, or losses arising from:
- your use or misuse of the service;
- your violation of these terms or third-party rights.
12. modifications
we may update these terms at any time. changes will take effect when posted on our website. continued use after such changes constitutes acceptance.
13. governing law
these terms are governed by the laws of california, united states, without regard to conflict-of-law principles. disputes will be handled in the state or federal courts of san francisco, ca.
Disputes will be handled in the state or federal courts of Delaware, United States.
14. contact
if you have any questions about these terms, please contact us:
🏢 suite 201, 651n broad st., middletown, delaware 19709, usa
